Overview of the CRM Solution: SAP CRM

• Introduction to:
  • Fundamentals and architecture of SAP CRM
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • Implementation & operation of SAP CRM

CRM Base Customization

• CRM basic data:
  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object
  • CRM business transactions
    • Overview of generic functions in business transactions
    • Activity management
    • Customizing for these objects
  • Process control and determination
    • Partner determination
    • Actions
    • Overview of pricing in CRM
  • CRM billing
    • Basics concepts of CRM middleware
    • Introduction to the CRM WebClient User Interface

CRM Marketing

• Overview of marketing management in SAP CRM
  • Marketing Plans and campaign management
    • Working with marketing projects
    • Preparation and Execution of campaigns
  • Segmenting business partners
    • Marketing attributes
    • Graphical Modeler
    • Creating profiles and target groups
  • Personalized mail forms
    • Creating personalized e-mails
  • Marketing Product Proposals
  • Lead Management and Surveys
  • Campaign automation
  • External List Management
  • Special Functions and Features in campaign management
  • Couponing

CRM Sales

• Opportunity management and Pipeline Performance Management
• Copying control
• Quotation management
• Order management
• Special functions in quotation and order management
• Pricing in SAP CRM Sales
• Contract management
• Rebate processing
• Activity management in SAP CRM Sales
• Visit planning
• Territory management

CRM Service

• Maintenance of technical objects
  • Installed base management
  • Individual objects
• Service contract processing
  • Service agreements
  • Service contracts
  • Service plans
• Service order processing
  • Resource planning
  • Service confirmation
  • Service billing
  • ERP Integration
• Complaints and returns processing
  • Complaints and returns
  • In-house repair processing
• IT Service Management

Our instructors are highly skilled with industry experience of  many  years, working in best and renowned organization. Our Trainers follow an approach to engage students during instruction and thus the training methods are modified as per the trainees needs which may include direct 1-1 discussions, group discussions, Q&A rounds etc.  Also you get many more advantages along with highly professional approach.

• Flexible course timing to suit you
• Offer highly competitive course prices
• You will get Certificate of completion at the end of course
• We are centrally located and have good access from all corners of London.
• We offer  Hands on training with lab access
• Small group training approach is followed, up to 5 students in a class so you get more attention from your instructor and clarify your doubts better.

Obtaining any SAP certification is a boost for your career success and a valuable credential in any competitive career market.

If you are,

• a developer, business analyst, business owner or technician who wants to improve your SAP skills,
• a company who wants to use SAP products to streamline your business processes,
• a novice looking to add a highly recognised credential to your professional skills,

SAP training with SAP Training London is for you!