SAP Service Management Training

SAP Service Management (SM) Training

SAP Training

Full Time 5 Days (9:00 - 17:00)

Weekend Batch 6 weekends (Sat 10:00 - 18:00)

Evening Batch 2 weeks (Mon-Fri 18:30 - 21:30)

Starts On:

March 13, 2021

9:00 AM

Ends On:

March 17, 2021

5:00 PM

More Dates

Contact Support

About the course

SAP SM (Service Management) is a separate module of its own purpose but is usually a tag-along with the Plant Maintenance and Customer Service module. Service Management allows users to fully support customer demands effectively and quickly. You will gain the ability to help your company in providing the right services for other companies either as a substitute product of what they manufacture or simply in their main line of product production. You will gain the ability to handle Call management effectively. The services skill that you’ll acquire can also be used to render functional equipment or location.

By the end of this course, you’ll have achieved the required skills and knowledge needed for you to sit for a SAP Certificate exam. You’ll gain a better understanding of the main concept of SAP’s Strategic Enterprise module. Lastly, you’ll gain the ability to progress in your career as an associate and become a SAP SM consultant.

Validate your knowledge with SAP Certification. Become a recognised SAP-certified solution expert.

Benefits of SAP Global Certification:

Gain a highly recognised, on-demand accreditation of excellence
Differentiate yourself in a crowded market
Execute tasks with confidence and skills
Attain higher wages and billable rates with a highly valued credential

Syllabus

The SAP Solution Manager Environment
- Planning the SAP Solution Manager Environment
- Assigning Composite Roles to SAP Solution Manager System Users
- Planning the Installation of SAP Extensions and Adapters for Third Party Extensions
The SAP Solution Manager System Landscape
- Planning the SAP Solution Manager Architecture and Landscape
- Planning the Agent Infrastructure for the SAP Solution Manager System Landscape
SAP Solution Manager Sizing, Installation, and Upgrade
- Sizing an SAP Solution Manager System
- Preparing to Install or Upgrade an SAP Solution Manager System
- Preparing to Upgrade an SAP Solution Manager System
Management of System Data in the SAP Solution Manager System Landscape
- Setting Up the System Landscape Directory
- Setting Up the Landscape Management Database
- Describing the Landscape Model, Landscape Management Database, and Landscape Verification
Guided Procedures for Configuration of SAP Solution Manager
- Performing Prerequisite Checks for Configuring SAP Solution Manage
- Explaining the Guided Procedures for Configuring SAP Solution Manager
- Perform the SAP Solution Manager System Preparation
- Performing Basic Configuration of SAP Solution Manager
- Customizing SAP Solution Manager Work Centers
Preparation for The Setup of Managed Systems in SAP Solution Manager
- Prepare Managed Systems for Configuration in SAP Solution Manager
The Configuration of Dual-Stack Systems in SAP Solution Manager
- Configuring a Dual-Stack Managed System in SAP Solution Manager
The Configuration of ABAP Systems in SAP Solution Manager
- Configuring an ABAP Managed System in SAP Solution Manager
The Configuration of Java Systems in SAP Solution Manager
- Configuring a Java System in SAP Solution Manager
Business Partner Types in SAP Solution Manager
- Creating Business Partners in SAP Solution Manager
The SAP Solution Manager Administration Work Center
- Administering Systems in the SAP Solution Manager Landscape
- Accessing Landscape Component Management Tools in SAP Solution Manager
- Administering SAP Solution Manager Infrastructure Components
- Performing Self Diagnosis in SAP Solution Manager
- Managing SAP Solution Manager Self-Monitoring
- Creating and Maintaining Solutions in SAP Solution Manager
- Creating and Maintaining Projects in SAP Solution Manager
SAP EarlyWatch Alerts (EWA)
- Monitoring Components with SAP EarlyWatch Alerts
- Managing SAP EarlyWatch Alert Reports
- Using SAP EarlyWatch Alert for Solutions
SAP Solution Manager Engagement and Service Delivery
- Explaining Service Delivery and Engagement in SAP Solution Manager
- Creating Issues in SAP Solution Manager
- Summarizing Task Management Within the SAP Engagement and Service Delivery Work Center
- Using Service Delivery Options in SAP Solution Manager
Change Management in SAP Solution Manager
- Controlling Maintenance Activities with Maintenance Optimizer (MOpz)
- Managing Licenses and Maintenance Certificates
- Managing SAP Notes with System Recommendations in SAP Solution Manager
The Management of Background Jobs with SAP Solution Manager
- Explaining Job Management Processes in SAP Solution Manager
- Processing a Job Request in SAP Solution Manager
- Organizing Job Documentation in SAP Solution Manager
- Monitoring Background Jobs with SAP Solution Manager
- Optimizing the Background Job Schedule with SAP Solution Manager Tools
- Setting Up Job Scheduling Management in SAP Solution Manager
- Using External Schedulers in SAP Solution Manager
The Technical Administration of the SAP System Landscape
- Configuring SAP Solution Manager Notification Management
- Planning Work Modes with SAP Solution Manager
- Managing User Tasks with Central System Administration (CSA)
- Managing Tasks with the Task Inbox
- Grouping Administrative Tools with Central Tool Access
End-to-End Diagnostics in SAP Solution Manager
- Describing the Architecture of SAP Solution Manager Diagnostics
- Viewing Performance Data and Metrics With CA Wily Introscope
- Analyzing Changes to Managed Systems with End-to-End Change Analysis
- Analyzing Statistical Performance Data with End-to-End Workload Analysis
- Identifying the Cause of System Errors with End-to-End Exception Analysis
- Analyzing Trace Data with End-to-End Trace Analysis
- Performing Client-Side Diagnostics with BMC AppSight
The SAP Solution Manager Monitoring and Alerting Infrastructure
- Creating an Integrated Landscape Monitoring Solution with the Monitoring and Alerting Infrastructure
- Assigning Monitoring Templates to Systems
- Monitoring the System Landscape Using the Monitoring and Alerting Infrastructure
- Analyzing Metrics with Interactive Reporting
- Accessing Key Reports Using Dashboards
SAP Solution Manager Mobile Applications
- Explaining How Mobile Apps Connect to SAP Solution Manager
- Identifying the Mobile Apps Available for SAP Solution Manager
Service Level Reporting in SAP Solution Manager
- Configuring Service Level Reporting
- Accessing Service Level Reports

Target Audience

Obtaining any SAP certification is a boost for your career success and a valuable credential in any competitive career market.

If you are,

a Technology Consultant or System Architect,
a professional working with SAP products who want to improve your SAP skills,
a company that wants to use SAP products to streamline your business processes,
a novice looking to add a highly recognised credential to your professional skills,

SAP training with SAP Training London is for you!

Why Choose Us

Our instructors are highly skilled with industry experience of  many  years, working in a best and renowned organization. Our Trainers follow an approach to engage students during instruction and thus the training methods are modified as per the trainees’ needs which may include direct 1-1 discussions, group discussions, Q&A rounds etc.  Also, you get many more advantages along with a highly professional approach.